Contact

The Inquiry team, including the expert witnesses and assessors, will not be giving interviews for the duration of the Inquiry's work. 

Accreditation is not required to attend the Inquiry hearings.

[email protected] / 07958 054267

In most cases we aim to resolve complaints informally as soon as they occur and any concerns during a hearing can be raised in person at the Inquiry information desk.

However in some circumstances we may be unable to do so, either because what appears to be a simple or straightforward issue is more complicated than it first appears or because it has not been addressed to your satisfaction informally. In these situations you may wish to make a formal complaint.

We would ask that a formal complaint is made in writing so that we can consider it fully before responding formally.

If you wish to make a complaint please email the Inquiry at [email protected] or write to:

Complaints
Grenfell Tower Inquiry
138-142 Holborn Bars
London
EC1N 2SW

Please give full details and include information about what aspect of the Inquiry you are dissatisfied with. Please also include within the email header ‘complaint’, so we can quickly direct your complaint to the appropriate team.

To enable us to respond, please provide us with the following details:

• a clear description of the complaint and what you would suggest to rectify matters;
• your full postal address, phone number and e-mail address (if you have one).

We will acknowledge your complaint within 2 working days of receipt and aim to respond to you within 10 working days of acknowledgement.

If it is not possible to give you a full reply within 10 working days of acknowledging receipt, for example if your complaint requires more detailed consideration, we will tell you what is being done and when you can expect a full response.

Where things could have been done better we will acknowledge this and tell you what will be done to avoid the same thing happening again. Equally, if we do not uphold your complaint, we will tell you why.

Our response to you will include details of what to do if you believe your complaint has not been dealt with properly. If you are unhappy with the response from the Inquiry Team please tell us and we will advise who you should contact and what will happen next.