Contact

The Inquiry team, including the expert witnesses and assessors, will not be giving interviews for the duration of the Inquiry's work. 

Accreditation is not required to attend the Inquiry hearings.

[email protected] / 07958 054267

The Inquiry itself does not produce printed copies of official documents for sale. It is possible, however, for anyone to use the documents’ print files published on the Inquiry website to produce professionally printed copies. The supplier involved in producing and selling print copies can be found below. Others, not listed here, are also free to use the documents’ print files.

The APS Group

The supplier listed above is not officially endorsed by the Inquiry or any official body. If you wish to obtain a professionally printed copy of an official document contact your preferred supplier with details of the document you wish to purchase for further information on costs, timelines and delivery.

In most cases we aim to resolve complaints informally as soon as they occur and any concerns during a hearing can be raised in person at the Inquiry reception desk.

However in some circumstances we may be unable to do so, either because what appears to be a simple or straightforward issue is more complicated than it first appears or because it has not been addressed to your satisfaction informally. In these situations you may wish to make a formal complaint.

We would ask that a formal complaint is made in writing so that we can consider it fully before responding formally.

If you wish to make a complaint, please email the Inquiry at [email protected] or write to:

Complaints
Grenfell Tower Inquiry
13 Bishop's Bridge Road
London
W2 6BU

Please give full details and include information about what aspect of the Inquiry you are dissatisfied with. Please also include within the email header ‘complaint’, so we can quickly direct your complaint to the appropriate team.

To enable us to respond, please provide us with the following details:

• A clear description of the complaint and what you would suggest to rectify matters
• Your full postal address, phone number and email address (if you have one)

We will acknowledge your complaint within 2 working days of receipt and aim to respond to you within 10 working days of acknowledgement.

If it is not possible to give you a full reply within 10 working days of acknowledging receipt, for example if your complaint requires more detailed consideration, we will tell you what is being done and when you can expect a full response.

Where things could have been done better we will acknowledge this and tell you what will be done to avoid the same thing happening again. Equally, if we do not uphold your complaint, we will tell you why.

Our response to you will include details of what to do if you believe your complaint has not been dealt with properly. If you are unhappy with the response from the Inquiry Team please tell us and we will advise who you should contact and what will happen next.

We may decline to deal with:

• Complaints that are abusive
• Persistent correspondence
• Complaints where our formal complaints procedure has been exhausted